Terms of service

Welcome to the Paws and Willow website. By accessing or using our website, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully. If you do not agree with these Terms, you should not use our website.

1. General Information

1.1. Ownership: This website is operated by Paws and Willow (referred to as “we,” “our,” or “us”) ABN 29 692 525 634. 

1.2. Agreement: These Terms and Conditions govern your use of our website, services, and products. By accessing or using the website, you acknowledge that you have read, understood, and agree to be bound by these Terms.

1.3. Changes to Terms: We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on the website. Your continued use of the website after any changes indicates your acceptance of the new Terms.

2. Use of the Website

2.1. Eligibility: You must be at least 18 years old to use our website. If you are under 18, you may use our website only with the involvement of a parent or guardian.

2.2. Prohibited Conduct: You agree not to:

• Use the website for any unlawful purpose.
• Attempt to gain unauthorized access to the website, other accounts, computer systems, or networks connected to the website.
• Disrupt or interfere with the security or operation of the website.
• Use any automated means, including robots or data mining tools, to access, scrape, or copy our website content.

2.3. Account Registration: If you create an account on our website, you are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

3. Orders and Payments

3.1. Product Availability: All products are subject to availability. We reserve the right to limit the quantity of any products we offer and to discontinue any product at any time.

3.2. Pricing: All prices are listed in Australian Dollars (AUD) and are inclusive of GST unless otherwise stated. We reserve the right to change prices at any time without notice.

3.3. Payment: Payments can be made via the payment methods offered at checkout. By submitting an order, you represent and warrant that you are authorized to use the designated payment method.

3.4. Order Acceptance: We reserve the right to refuse or cancel any order for any reason, including errors in pricing or product information.

4. Shipping and Delivery

4.1. Shipping: We ship to designated locations as specified on our website. Shipping costs and delivery times are calculated at checkout and may vary depending on your location.

4.2. Delivery Delays: We are not responsible for delays in shipping caused by factors beyond our control, such as carrier delays or customs procedures.

4.3. International Shipping: Customers are responsible for any customs duties, taxes, or fees that may apply to international shipments.

5. Returns and Refunds

5.1. Please refer to our Refund Policy for detailed information on returns, refunds, and exchanges.

6. Intellectual Property

6.1. Content Ownership: All content on this website, including text, images, logos, and designs, is the property of Paws and Willow and is protected by copyright, trademark, and other intellectual property laws.

6.2. Restrictions: You may not reproduce, distribute, modify, or otherwise exploit any content on the website without our express written permission.

7. Limitation of Liability

7.1. To the fullest extent permitted by law, Paws and Willow will not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of our website or any products purchased from us.

7.2. We make no warranties or representations about the accuracy or completeness of the content on our website or the reliability of any third-party websites linked to our site.

8. Indemnification

8.1. You agree to indemnify and hold Paws and Willow, its affiliates, employees, and agents harmless from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your use of the website or any violation of these Terms.

9. Governing Law

9.1. These Terms and Conditions are governed by the laws of Queensland, Australia. Any disputes arising from these Terms will be resolved in the courts of Queensland.

10. Policy Interpretation & Order of Precedence

These Terms & Conditions govern your use of the Paws and Willow website and the purchase of our products.

If any inconsistency, ambiguity, conflict, or discrepancy arises between clauses within the same document, or between these Terms & Conditions and any other policy, document, statement, or information published by Paws and Willow (including but not limited to our Warranty Policy, Refund & Returns Policy, Shipping Policy, product pages, marketing materials, FAQs, emails, or social media content), the following order of precedence will apply (from highest to lowest):

1. These Terms & Conditions

2. Our Warranty Policy

3. Our Refund & Returns Policy

4. Our Shipping Policy

5. Any other policy published on our website

6. Product pages, marketing materials, FAQs, emails, social media content, or other general informational content

Where any conflict or inconsistency exists, the higher-ranking document will prevail to the fullest extent permitted by law.

Where a conflict or ambiguity exists within a single document or policy, the interpretation that most favourably protects the rights, interests, and limitations of liability of Paws and Willow will prevail, to the fullest extent permitted by law.

Paws and Willow reserves the right to determine the interpretation and application of its policies and documentation in such circumstances, acting reasonably and in good faith. 

11. Contact Information

If you have any questions about these Terms and Conditions, please contact us at sales@pawsandwillow.com..au